Career and IT Skills in the Shared Service Sector – University of Lodz Case Study

Anna Pamuła

Abstract


Shared Services sector became on of the main places hiring accounting and finance specialists as well as professionals with IT skills. New entrants are opened in Poland every year, employing about 200,000 people and increasingly seeking candidates with higher qualifications. The paper discusses favorable location factors for the SSC and BPO underlining the important role of the talent and competence pull as a prerequisite for the success of a shared services center and considering the quality and performance of business services provided by these centers. The result of the research conducted among the University of Lodz students is presented and short discussion on the state of knowledge and their expectations in relation to employment in some units is provided.


Keywords


Shared Service sector; competencies ICT; outsourcing; globalization

Full Text:

PDF (Język Polski)

References


Anderson C., Eastwood M., Perry R., Vesset D., Villars R., The Future-Ready Enterprise: Driving Business Results Today While Preparing for the Challenges of Tomorrow, An IDC White Paper, Sponsored by Dell, October 2015, https://marketing.dell.com/Global/FileLib/IDC/Dell_Future_Ready_Enterprise_White_Paper-2015-10-30-FINAL.pdf [dostęp: 10.02.2018].

Deloitte, Global Shared Services 2017 Survey Report, 2017, https://www2.deloitte.com/content/dam/Deloitte/us/Documents/process-and-operations/us-global-shared-services-report.pdf [dostęp: 10.02.2018].

Górecki J., Gruzyńska K., Karpiesiuk Ł., Polkowski M., Sektor nowoczesnych usług biznesowych w Polsce 2016, 2016, http://absl.pl/wp-content/uploads/2016/10/Raport_ABSL_2016_PL.pdf [dostęp: 10.02.2018].

Grzanka R., Umiędzynarodowienie sektora usług, „Gospodarka Narodowa” 2007, nr 7–8.

Malik R., Przenoszenie usług biznesowych do Polski. Uwarunkowania, przebieg i skutki procesu, „Kwartalnik Kolegium Ekonomiczno-Społecznego Studia i Prace. Szkoła Główna Handlowa” 2013, nr 1.

Marciniak R., Global Shared Service Trends in the Central and Eastern European Markets, “Entrepreneurial Business and Economics Review” 2014, Vol. 2(3).

Marciniak R., Offshoring or Nearshoring of Business Services Sustainable Benefits of CEE Region?, QUAESTI-Virtual Multidisciplinary Conference, 2014, www.academia.edu/10677839/Offshoring_or_Nearshoring_of_Business_Services [dostęp: 10.02.2018].

Marcinkowska E., Rynek outsourcingu usług biznesowych w Polsce – stan i perspektywy rozwoju, „Zeszyty Naukowe Uniwersytetu Ekonomicznego w Katowicach” 2015, nr 244.

Tholons, Tholons Services Globalization Index™ 2017, TOP 100 Cities -Disruption By Digital Nations & Super Cities, 2017, www.tholons.com/TholonsTop100/pdf/Tholons%20Top%20100%20-%202017%20v.7.pdf [dostęp: 10.02.2018].

Tholons, Top 100 Outsourcing Destinations, 2015, www.tholons.com/nl_pdf/Tholons_Whitepaper_December_2014.pdf [dostęp: 10.02.2018].

Tholons, Top 100 Outsourcing Destinations, 2016, www.tholons.com/TholonsTop100/pdf/Tholons_Top_100_2016_Executive_Summary_and_Rankings.pdf [dostęp: 10.02.2018].

Wróbel A., Rola sektora usług w tworzeniu gospodarki opartej na wiedzy w Indiach, „Prace Komisji Geografii Przemysłu Polskiego Towarzystwa Geograficznego” 2013.




DOI: http://dx.doi.org/10.17951/h.2018.52.2.141-151
Date of publication: 2018-07-27 07:47:46
Date of submission: 2018-02-06 22:16:36


Statistics


Total abstract view - 990
Downloads (from 2020-06-17) - PDF (Język Polski) - 0

Indicators



Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Anna Pamuła

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.